Refund and Return Policy
1. Refund Policy
1.1 We strive to ensure the satisfaction of our users with Fleetsaathi. If you are not entirely satisfied with your purchase, we’re here to help.
1.2 Refund Eligibility:
- Refunds may be considered within 7 days of the purchase date.
- To be eligible for a refund, the user must provide a valid reason for their dissatisfaction with the product.
1.3 Non-Refundable Items:
- Addon services
1.4 How to Request a Refund:
- Users can request a refund by contacting our support team at support@fleetsaathi.com
- Please include your purchase details and a clear explanation of the reason for the refund request.
1.5 Refund Process:
- Once a refund request is received and approved, the refund will be processed to the original method of payment.
2. Return Policy (if applicable)
2.1 Return Eligibility:
- Returns are not applicable to our SaaS product as it is delivered digitally.
2.2 Exceptions:
- In cases where the product is defective or not as described, we may consider returns on a case-by-case basis.
3. Subscription Cancellation
3.1 Cancellation Policy:
- Users can cancel their subscription at any time. The cancellation will be effective at the end of the current billing period.
3.2 No Pro-Rated Refunds:
- We do not offer pro-rated refunds for unused portions of a subscription.
4. Contact Information
4.1 If you have any questions about our refund and return policy, please contact us at info@fleetsaathi.com.
5. Changes to the Policy
5.1 We reserve the right to modify this refund and return policy at any time. Any changes will be effective immediately upon posting on our website.